Refund policy

ALL SALES ARE FINAL

Dozed Off does not offer Exchanges, Returns or Refunds on items purchased from our store with the exception of items that are visibly damaged or defective due to a manufacturing error. Before purchase, please carefully read the description of the item. Be sure to select the correct color desired and size option after reviewing the size chart.

DEFECTIVE OR DAMAGE PRODUCT

If you receive an item that is visibly damaged or defective, due to a manufacturing issue, please e-mail us at support@dozedoff.com. Defective or damaged items will be replaced if inventory is on hand. If the inventory is not available, a store credit will be sent. We will only offer a 30-day window for notification of a damaged product. 

It is important to note that any manufacturing issues with a product outside of the 30-day window will be the responsibility of the customer and will not be replaced or receive a store credit. Please open your packages upon receipt. 

WHY NO RETURNS, REFUNDS OR EXCHANGES?

Dozed off is a small business in its beginning stages. At this time, we don’t have the inventory required to support exchanges, returns or refunds. We want to ensure customers receive the best quality of what we have to offer, so we would never want to sell an item to you that has already been worn, even if it was just once. This is important while we build our business and customer base. Please understand that this won’t likely always be the policy in place, but it is required at this time. Once again, ALL SALES ARE FINAL!